In case you have ever had a shared web hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from your personal experience that for some things it is better to consult with a live person on the phone than to exchange tickets or emails. If you want to find out more about a particular service before you decide to buy it or when something small has to be done, for example, it is easier and quicker to do it real-time. When you're able to talk with representatives by phone, it's very likely that you are dealing with an actual website hosting supplier, not a reseller. The type of support that you'll get by phone differs between different suppliers - from general issues to experienced tech support. Generally the majority of providers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are managed via e-mail and tickets.

Phone Support in Shared Web Hosting

All of our shared web hosting plans come with phone support fourteen hours a day even on public holidays, which means that if you do not have an account yet, you're able to phone us and find out more about our solutions or whether we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so that you'll be able to call the phone number which is nearer to you. If you are an existing customer, we will help you timely with any general and billing issues as well as with numerous tech matters so as to save you time and efforts - we acknowledge the fact that in some cases it is quicker to speak with a live person and get things done instantly. Certainly, some matters simply cannot be managed on the phone, so if this is the case you're able to use our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we offer feature live phone support for fourteen hours every day. In case you're unsure which plan will be appropriate for your web sites, you want to find out more about a package's specs or you need any other type of info about our solutions, you are able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our support agents will help you. In case you currently have an account, you'll be able to contact us about general and sales issues, although we are usually able to assist with a large number of tech issues as well. For strictly tech issues you'll need to employ our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the better option when the issue requires more time to be solved or it has to be escalated to our system administrators.