Should you ever encounter a problem with your website and be incapable of solving it yourself, ask the hosting provider’s customer care staff to help you get the website back online. A fast resolution would be the best-case scenario, but lots of companies answer within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be quickly solved, your site may not function satisfactorily or may not be available at all for an extended span of time, so you may lose potential customers because it’s pretty unlikely that anybody will be dying to come back to a website that is inoperational. Having said that, you should make sure not only that you can touch base with your web hosting company, but also that they can reply and help you in a well-timed fashion. If a software application update doesn’t proceed as planned or you erase something mistakenly, for example, the website should be fixed quickly in order to avoid elongated downtime.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can forget about waiting for hours and hours on end, or even one whole day, to receive an answer to a trouble ticket or an email. Irrespective of when you touch base with us, we’ll reply to you within no more than sixty minutes with any technical or pre-sales enquiries you might have. As a matter of fact, our real response time almost never surpasses 20-30 minutes. As we’re on duty 24-7, you will always get assistance in a timely fashion and we understand precisely how important this is in the Internet age. Soon after you contact us, we will reply to your questions. In case you run into any technical issue, we will deal with it on your behalf, or we’ll provide you with all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care staff members will be at your service all the time and they’ll reply to any trouble ticket that you post via your hosting Control Panel within one hour max. The response time is guaranteed irrespective of whether you have a general query related to your semi-dedicated server or you come across a certain predicament and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 7 days a week to handle any general, billing or technical issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we get back to you, which goes to say that you won’t have to wait for hours or even days while the problem lasts. In case there is something that you need to do on your end, we will supply you with the necessary info – what possible solutions to try, what actions to take, etc.