There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a support ticket system. It is the least complicated method of communication for a variety of reasons. In the event that no tech support engineer is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Besides, you can copy & paste extensive pieces of info without worrying about printing mistakes, and if a certain problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in one place, so each party can always see the comments left by the other one. The downside of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which suggests that if you have to supply info or to adhere to guidelines, you’ll have to use no less than 2 separate accounts and this number can grow in case you desire to administer a couple of domain names. On top of that, many web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while browsing through your files or editing different account settings. The ticketing system is being closely monitored 24-7 by our client support staff representatives and the response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. In stark contrast with some other web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request information regarding any billing or technical issue. On top of that, you can read a variety of informative articles, which will help you fix the most commonly experienced problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you’d like to touch base with our support staff representatives, you will be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a completely different technical support platform as you will need to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any difficulty and to search through older tickets using a clever search box. Additionally, you will be able to have a look at the relevant knowledge base articles that our system will present you with depending on the problem category that you pick for your new ticket. You can accomplish all of the above-mentioned operations without signing out of your Control Panel at any time, which means that if you stumble upon any predicament or have an inquiry, you can get in touch with our support engineers and fix the particular issue in no more than one hour through one single support platform.