Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while browsing through your files or editing different account settings. The ticketing system is being closely monitored 24-7 by our client support staff representatives and the response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. In stark contrast with some other web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request information regarding any billing or technical issue. On top of that, you can read a variety of informative articles, which will help you fix the most commonly experienced problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you’d like to touch base with our support staff representatives, you will be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a completely different technical support platform as you will need to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any difficulty and to search through older tickets using a clever search box. Additionally, you will be able to have a look at the relevant knowledge base articles that our system will present you with depending on the problem category that you pick for your new ticket. You can accomplish all of the above-mentioned operations without signing out of your Control Panel at any time, which means that if you stumble upon any predicament or have an inquiry, you can get in touch with our support engineers and fix the particular issue in no more than one hour through one single support platform.