24/7 Customer Support in Shared Web Hosting
We offer 24/7 billing, customer and technical support for all of our shared web hosting plans. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and supply you with the necessary information, so as to give you the choice to make the best decision when you acquire your new web hosting account. We are available anytime, including holidays and weekends, and we provide several ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your benefit, we have several phone numbers globally, so you'll be able to call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The typical response time is around 15-20 min, so you can forget all about waiting for days and nights to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we supply come with 24/7 customer and technical support, therefore regardless of what issue you have, you'll be able to get in touch with us and we will help you in a timely manner. The guaranteed answer time for every email or ticket that you open via your Hepsia web hosting Control Panel is 1 hour; usually the reply time rarely exceeds twenty minutes. In addition, we offer phone support with multiple local numbers worldwide and a live chat, so that you will be able to get in touch with us and find additional details about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan features, email setup, hosting account settings, and many others. If you use our services, you will never have an issue where you have to wait for a couple of days to get a problem solved like you may have to do with a lot of other suppliers.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server from us, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local telephone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. When you're an active customer and you need help with a technical issue which requires longer time to analyze or resolve, you will be able to open a support ticket from your billing account or you'll be able to send an e-mail message and we'll handle the problem and send you a reply within 1 hour. The reply time is warranted 24/7, including holidays and weekends, however for the majority of issues it takes no more than 30 mins to get support. Our support service covers your VPS plus all the pre-installed software it includes, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you will be able to contact us at any time using various channels and the maximum time that you will need to wait for a response is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any common questions or you would like to know more about our website hosting services before you order, you can also employ our live chat or you could call one of the local numbers that we have in different countries around the globe. In the event that you need help with third-party software that you cannot set up or manage efficiently, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.