Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Solution Guarantee

  • Our client assistance staff is on–line round–the–clock to take care of all your service demands. Every single ticket you send out to us will be resolved within less than sixty minutes. If your issue demands the aid of one of our administrators, we’ll send the ticket to the person on shift and will let you know that the situation will soon be resolved.

  • Top quality support service
  • Top–quality Client Help Service

  • Our tech help Department will be online for you 24/7/365 to to respond to all support demand tickets that you send to us. We offer technical support for all the applications that are installed in advance on your hosting server. These include our custom developed Web Site Control Panel, the preferred Operating System along with the server admin panel (with regards to the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Web Site Control Panel that comes without charge with your VPS offers a built–in article base. You can find a selection of extensive how to content articles and a range of step–by–step video guides that display all the basic website administration duties. You can view them by simply clicking the Help or Video control keys in the upper right side of each Control Panel section.