Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help section built into elktis’s Web Site Control Panel features a collection of help articles and regularly asked questions. Aimed at fixing any common problem that you may possibly chance upon, they are contributed by our support team of skilled technicians.

  • Top quality support service
  • Educational Video Clips

  • We have compiled a collection of how–to video tutorials that visually show how to remedy a common issue related to your shared web hosting plans account. You can find the tutorials in the Help Center section.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 client support service with a 1–hour support ticket response time guarantee. A team of professional technical support engineers will be online for you to attend to all the queries that you could have. During off–peak hours, an answer will be supplied within just twenty minutes.