Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be responded to in no more than 60 minutes after the ticket or email is submitted. If your case requires further assistance from an administrator, we’ll forward the support ticket or the email to the person in charge, without delay and will leave a comment to let you know that more time will be required for finding the best solution. Furthermore if you order the Managed Servers package, any of the server management tasks included there will be performed whenever you decide.
A First–Class Client Support Service
Should you require assistance while working with our Web Site Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server for you, do not hesitate to contact the tech support staff at any time through the ticketing system. Additionally, if you need help administering your dedicated web hosting server, you can order our Managed Servers package, which includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and rebooting services, data backup hard drive space, etc.
An Intuitive Help Section
Our Web Site Control Panel was pre–installed for every dedicated web hosting plan. Among its features is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most of the educational articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.