A 99.9% Server Uptime
The principal advantage of setting up your very own shared web hosting system is that you don’t have to worry about compatibility – you set up a specific set of software applications in such a way so as to work with a defined set of hardware elements. The result is something a whole lot more solid and dependable, as there are less possible risks of failure. We’ve built our cloud hosting platform using tried and tested hardware parts together with a seriously modified version of Security–Enhanced Linux in order to set up a totally safe environment for your web sites.
Because of this, with each of our shared web hosting plans plans we give you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on high–end hardware components furnished by Juniper. And on each and every router, we have put a firewall with a sophisticated set of rules to be able to filter all suspicious requests.
As a result, in all our data center facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to decrease all possible risks with our cloud hosting packages and while we provide top–class tech support, there are times when the customer is just not pleased with what we have to offer. Or he needs to move to a more robust web hosting solution, like a VPS server or a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t completely satisfied, you will get a full refund.
24/7 Technical Support
We have attentively selected each individual member of our 24x7 support staff to make sure that we can offer you the very best technical support service you can get. Each one of our technicians has several years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Plus, they are at your disposal 24x7 – you can contact them at any moment and they will reply back to you as fast as possible.
Their average response time is well under 20 minutes, whereas with many other hosting vendors you have to wait for days. Moreover, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be responded to within 60 minutes.